Refund policy
Return & Refund Policy
Last updated: August 4, 2026
At Kova, we want you to love what you ordered. This policy explains how returns and refunds work. If you have any questions, contact us at kontact@kovabranding.de
Return window
You have 14 days from the day you receive your item to request a return.
How our returns work (dropshipping model)
Kova operates as a dropshipping store, working with trusted suppliers located around the world. Because of this, returns for different products may need to be sent to different return addresses. Please do not send any item back before contacting us. Email kontact@kovabranding.de first, and we will provide the correct return instructions and address for your specific item. Items sent back without requesting a return first cannot be accepted.
Return conditions
To be eligible for a return, your item must be:
- In the same condition that you received it — unworn, unused, and undamaged;
- In its original packaging, with any tags or protective materials included;
- Accompanied by proof of purchase (order number or confirmation email).
Damaged, defective, or incorrect items
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us immediately at kontact@kovabranding.de so we can evaluate the issue and make it right.
European Union & United Kingdom — 14-day cooling-off period
If your order is being shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification. The item must meet the return conditions described above.
Return shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may need additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at kontact@kovabranding.de.